Product Support
Offering product support involves total client satisfaction after selling a specific product. Major airlines and aircraft manufacturers are continuously monitoring the performance of vendors and suppliers product support on a regular basis. Our requirements are to ensure that the client is satisfied on a continuous basis, for all aspects of product support.
The different areas of the Product Support:
- Technical
- Technical publication
- Tooling
- Training
- Spares
- Repair
- Delivery
- Business to business (B2B Website)
- Shipping
- Quality
- Payment
- Terms and conditions
- Compliance to contract requirements (eg: lead time, condition, etc.)
The above is achieved by continous training of our team, sitting a standard, whereby we offer:
- Permanent follow up
- Fast and appropriated reactions
- Irreproachable behaviour of the staff even in small details
- Visiting the client regularly and keeping in touch with them.